FAQ's
What is an RTO?
An RTO is a Registered Training Organisation, a registered training provider to deliver vocational education and training services. As an RTO, Workzone is a certified provider of nationally recognised training and qualifications.
Do I have to attend the courses in person?
Each course offered has a requirement for attendance to meet the competency. Please review each course information.
What Mandatory PPE is required when attending all training courses?
- Hi-vis long sleeved shirt
- Long pants
- Safety boots with steel cap
- Wide hat brim
- Drink Bottle
- Sunscreen
What is Austroads and how will it impact me?
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The Austroads National Training Framework has been developed to provide Safer Outcomes at Roadwork Sites for road users and road workers at temporary traffic management environments and to achieve a harmonised approach at temporary traffic control worksites across Australia and New Zealand.
Road agencies and industry have legislative responsibility under the Australian Commonwealth Work Health and Safety Act and the New Zealand Health and Safety at Work Act and jurisdictionally based legislation to eliminate a reasonably foreseeable risk, to the extent reasonably practicable.
As an employer and procurer of construction, operational and maintenance services, road agencies must provide a safe work environment for workers, contractors and the travelling public. Only where elimination of foreseeable risk is not reasonably practical is it acceptable to minimise the risk. Minimising the risk is generally the approach currently adopted by road agencies and industry in the provision of traffic control at road worksites.
The framework has been developed to achieve the outcomes of the AGTTM parts 1 – 10 which recommends three temporary traffic management categories.
Click HERE to find out more about the roles and skills sets required.
What are the three different roles?
- Traffic Controller (TC)
- The TC controls traffic as per the TGS.
- The TC must have the appropriate TC qualifications specific to the TTM category design.
- TTM qualifications need to be maintained as per TC training requirements.
- The TC is only allowed to control traffic with a temporary traffic control device either on a category 1 road or category 2.
- Traffic Management Implementer (TMI)
- The TMI is someone that implements the Traffic management plans, e.g. erecting temporary signs and device from a traffic management plan.
- The TMI implements the TGS as designed by the TMD.
- The TMI must have the appropriate TMI qualifications specific to the TTM category design.
- TTM qualifications need to be maintained as per TMI training requirements.
- Traffic Management Designer (TMD)
- TMD designs traffic management plans, e.g. best way to control traffic around hazards and worksites.
- The TMD must have the appropriate TMD qualifications specific to the TTM category design.
- TTM qualifications need to be maintained as per TMD training requirements.
- The TMD can be appointed by the RIM or Principal Contractor depending on project engagement arrangements.
Traffic Controllers are trained only in category 1 and 2 Temporary Traffic Management scenarios.
Traffic Implementers are trained in category 1, 2 and 3 Temporary Traffic Management scenarios.
What determines the TTM category of training required?
The role and where the work is being undertaken, including its complexity determines the TTM category of training required. There are eight temporary traffic management national training programs with associated Skill Sets.
So what this means is that if you are only ever working on Category 1 roads you will have to complete Traffic Controller (TC1) and Traffic Implementer (TMI1) courses. If you want to work on Category two roads, you will then need to upgrade your ticket after gaining at least one month’s experience and being able to demonstrate this to your training provider.
When it comes to the Traffic Management Designer courses you must have a current qualification in, RIISSS00060 Traffic Management Implementer Skill Set for Urban Streets and Low Volume Rural Roads.
Once this has been achieved you will be required to have the following prerequisites:
- At least 12 months experience applying the relevant skills and knowledge in a temporary traffic management workplace
- Providing evidence of relevant experience setting up at least 20 temporary traffic management types in at least four of the following design types:
- pedestrian and cyclist controls
- construction sites
- lane closures
- shoulder closures
- night works
- use of portable traffic control devices
- motorways or freeways
What does the three days look like for the TC1 & TMI1 course?
Days 1 and 2
- Theory sessions focusing on communication on a Temporary Traffic Management Site, traffic control using stop/slow bats and traffic control using Portable Traffic Control Devices and implementing traffic guidance scheme by installing signs and devices. Then throughout the day you will be required to complete some integrated theory assessments.
Day 3
- Practical assessment – set up a TTM site including the traffic control station and control traffic using stop/slow bat and communicating with another controller.
- Setting up and manually operating a Type 1 Portable Traffic Signal System.
- Read, interpret and set up a TTM site according to a TGS.
Once I complete the course at an RTO, do I need to complete 20 hours logbook work?
Once you have completed the TC1 & TMI1 course you will be required to complete at least 20 hours practical training as well as three different setups to be signed off as course completed.
Note this can be done whilst you are still working as long as you have someone with a current ticket to be your supervisor to sign off on the hours and setups, but it needs to be for the relevant category of road.
We are currently looking into an Recognition of prior learning for the 20 hours, for experienced Traffic Controllers that have been working in the industry and can safely demonstrate the skills and evidence required.
Recognition of Prior Learning (RPL)
Some states and territories offer RPL for current traffic management ticket holders that are due to refresh or transition into the new qualification. Please contact Workzone Training for more information.
What is the difference between my current and the new qualification?
The old qualification is two units of competency where the new Austroads offers skillsets with some skillset holding up to six units of competency.
What is the transition period for WATM to TTM?
The following transition periods are designed to give everyone time to undertake the new updated training and to minimise disruption to individuals, employers, and workplaces.
Traffic Controller: 1 Feb 2024 until 1 Aug 2025 (18 months)
Traffic Management Implementer: 1 Feb 2024 until 1 Aug 2025 (18 months)
Traffic Management Designer: 1 Feb 2024 until 1 Feb 2026 (2 years)
How often do I need to complete a refresher?
The renewal date will be that of the 3-year anniversary of the issuance of the Statement of Attainment. To maintain currency, refresher training must be undertaken prior to the renewal date.
To be eligible to complete a refresher course you must meet the following criteria:
- Your training date must not have expired (for example, if your training was completed on 1 January 2023, your training expiry date will be 1 January 2026).
- You hold the skill sets for the refresher training you wish to complete (for example, to complete the refresher course for Traffic Controller 1 you must hold the current skill sets for Traffic Controller 1).
- You can demonstrate you have industry currency.
Does My White Card Expire?
No, your White card does not expire.
However, under National WHS harmonisation measures, the NT WHS legislation was updated in 2011, the SA WHS legislation in 2012 and the WA WHS legislation in 2022.
In 2016, the unit of competency attached to the White Card was changed to CPCWHS1001 Prepare to work safely in the construction industry.
If it has been a while since you sat your White Card (i.e. before the unit code change or the WHS legislation change), you may wish to re-sit a White Card course to ensure you have the most current and up to date WHS information.
Sometimes, your employer or potential employer, may make it a condition of your employment that you re-sit.
I lost/had my White Card stolen. Can I get a replacement?
Workzone Training can only re-issue white cards that have been obtained through studies at Workzone Training.
If you have not worked in the construction industry for two years, SafeWork SA regulations require you to complete white card training again and you cannot apply to have your white card replaced. You will need to confirm verbally or in writing that you have been working within the industry during the last 2 years.
Replacement white cards will only be issued for unit of competency completed from 1 January 2010 onwards.
The white card replacement fee is $60.00 including GST and postage is free of charge. Payment must be made within 7 days of ordering the card.
Clients may either order and collect the white card in person at the Workzone Training head office in Hendon or by contacting Workzone Training via email at training@workzone.net.au.
When ordering your white card, you will need to provide the following:
- Photo ID to verify your identity (driver’s licence, proof of age card or passport).
- Passport-style photograph from the shoulders up. No hats, sunglasses, beanies, filters, or editing, etc.; photos which fail to meet criteria will be rejected.
- Postal address that the white card is to be sent to (if the client does not come in to collect in person).
- Change of name evidence (required if the name has changed). This can include a certificate of marriage, deed poll, or gender reassignment medical certificate.
- Please confirm that you have carried out construction work in the last 2 years.
We do not guarantee a same-day service for white card replacements. Please allow up to two weeks for delivery via Australia Post letter post.
Who is CITB?
CITB is a whole-of-industry led organisation that provides support to attract, train and retain South Australian building and construction workforce, by providing leadership in training and skills development.
Each financial year, CITB provides individuals with an approved CITB number up to $3,000 of training subsidies on CITB endorsed training courses, with CITB endorsed training providers. To access CITB subsidies individuals must provide their approved CITB number to the endorsed training provider upon registration.
Visit citb.org.au/mycitb/find/ to assess your eligibility, apply or renew a CITB number, check your training balance and view your training history.
Can I use CITB Funding?
To receive the CITB training subsidy, you will need a valid CITB number.
Courses eligible for CITB funding will allow you to book with your CITB Number to receive the contribution against your course fee.
More details about training subsidies can be found at www.citb.org.au.
How can I get more information about fees and refunds?
Click HERE to find out more.
Alternatively, contact us at 1300 005 150 or drop us an enquiry online.
